EQUASS Assurance is a certification programme for quality assurance and quality control in social services.
The EQUASS Assurance certification programme is characterised by the 50 criteria based on the voluntary European Quality Framework for social services. The criteria cover essential elements of a Quality Management System (QMS) applicable in social services.
The EQUASS Assurance certification programme is customised for the social sector and offers a comprehensive approach based on quality criteria and performance indicators for internal and external audit procedures. After sending the application and the results of the internal audit, a site visit is carried out. During this site visit, an auditor verifies the applicant's evidence by reviewing documentation and interviews with staff, service users and other stakeholders.The results of the review are reported in an audit report. A social service provider that meets the EQUASS Assurance criteria will be certified for a two-year period.
An international Awarding Committee oversees the certification process.
You can learn more about the organisations currently certified with EQUASS Assurance in this section: Assurance certified organisations
EQUASS Assurance reference documents are available in English, as well as several other languages.