On the 2nd International Conference on Quality Engineering and Management the paper "EQUASS Assurance Certification: The View of Pioneer Adopters" was presented. The paper examines from a practitioner’s perspective the European Quality in Social Services (EQUASS) Assurance standard. In particular, it analyses the adoption motives, the internalisation of the standard, the impacts, the satisfaction and the renew intentions.

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Paper Reference: Melão, N., Amorim, M., Marimon, F. and Alegre, I. (2016), “EQUASS Assurance Certification: The View of Pioneer Adopters”. In Proceedings of 2nd International Conference on Quality Engineering and Management, ICQEM, Guimarães, Portugal, pp. 615-632. ISBN 978-989-20-6814-5